Privacy policy

Privacy Policy

Last Updated: May 22, 2026
Contact: support@fantasyforged.ca

This Privacy Policy explains how Fantasy Forged: Games and Collectibles Ltd., operating as Fantasy Forged, collects, uses, stores, discloses, and protects personal information when you visit our website, place an order, create an account, submit a buylist, participate in events, contact us, or otherwise use our services.

Our website is:

www.fantasyforged.ca

Our store is located at:

Fantasy Forged
113 Broadway
Orangeville, ON
L9W 1K2
Canada

By using our website or services, you agree to the collection, use, and disclosure of personal information as described in this Privacy Policy.

1. Who This Policy Applies To

This Privacy Policy applies to personal information we collect from or about:

  • Website visitors

  • Online customers

  • In-store customers

  • Account holders

  • Buylist customers

  • Event participants

  • Newsletter or marketing subscribers

  • People who contact us for support

  • People who interact with Fantasy Forged through social media, forms, email, or other communication channels

This policy does not apply to third-party websites, services, platforms, or applications that Fantasy Forged does not own or control.

2. Privacy Law and Accountability

Fantasy Forged is a Canadian business operating in Ontario, Canada.

We handle personal information in accordance with applicable privacy laws, including Canada's Personal Information Protection and Electronic Documents Act where it applies to our commercial activities.

Fantasy Forged is responsible for personal information under our control, including personal information handled by service providers on our behalf.

Privacy Contact

Questions, requests, or complaints about privacy may be sent to:

Privacy Contact: Fantasy Forged
Email: support@fantasyforged.ca
Mail: 113 Broadway, Orangeville, ON, L9W 1K2, Canada

3. What Personal Information We Collect

The personal information we collect depends on how you interact with Fantasy Forged.

Information You Provide Directly

We may collect information you provide when you make a purchase, create an account, submit a buylist, register for an event, contact us, or use our services.

This may include:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Account login information

  • Order history

  • Purchase details

  • Pickup information

  • Payment confirmation details

  • Buylist submission information

  • Event registration information

  • Customer support messages

  • Product questions or requests

  • Reviews, feedback, survey responses, or other information you choose to provide

Payment Information

Payments may be processed through third-party payment providers. Fantasy Forged does not intentionally store full credit card numbers or full payment card details on our own systems.

Payment providers may collect and process payment information according to their own terms and privacy practices.

Buylist Information

If you submit a buylist, we may collect information related to the submission, including:

  • Name and contact details

  • Account information

  • Submitted card list

  • Card condition and review notes

  • Revised offer information

  • Payment preference

  • E-transfer or cheque-related payout information, if applicable

  • Communication history related to the buylist

Event Information

If you participate in events, tournaments, leagues, or organized play, we may collect information such as:

  • Name

  • Contact information

  • Event registration details

  • Game or format participation

  • Match results, standings, rankings, or prizing information

  • Organized play identifiers, where applicable

  • Photos or videos, subject to our Code of Conduct and event policies

4. Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, pixels, logs, analytics tools, and similar technologies.

This may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • General location information

  • Pages visited

  • Time spent on pages

  • Referring website or traffic source

  • Search terms or navigation activity

  • Cart, checkout, and site interaction information

  • Email engagement information, where applicable

This information helps us operate the website, understand customer behaviour, improve services, prevent fraud, and support marketing or analytics where permitted.

5. Information We Receive from Third Parties

We may receive personal information from third parties that help us operate our business, including:

  • Shopify and other e-commerce tools

  • Payment processors

  • Shipping carriers and fulfillment providers

  • Analytics providers

  • Marketing and advertising platforms

  • Fraud prevention tools

  • Customer support tools

  • Event, tournament, or organized play platforms

  • Social media platforms, when you interact with us there

Information received from third parties is handled in accordance with this Privacy Policy and any applicable third-party terms.

6. How We Use Personal Information

Fantasy Forged uses personal information for the purposes described below.

Orders and Customer Service

We use personal information to:

  • Process orders

  • Process payments

  • Prepare items for pickup or shipping

  • Send order confirmations and updates

  • Provide tracking or pickup information

  • Respond to customer questions

  • Handle returns, refunds, exchanges, or cancellations

  • Resolve order issues

  • Prevent duplicate, fraudulent, or abusive orders

Accounts

We use account information to:

  • Create and manage customer accounts

  • Save order history and account preferences

  • Support customer service requests

  • Help protect account security

  • Prevent misuse of accounts, promotions, order limits, or store policies

Buylist Services

We use buylist information to:

  • Review submissions

  • Verify card lists, condition, and quantities

  • Prepare final or revised offers

  • Communicate with customers about submissions

  • Issue payment or store credit

  • Maintain records for accounting, tax, fraud prevention, and business purposes

Events and Organized Play

We use event information to:

  • Register participants

  • Run tournaments, leagues, and events

  • Record results, standings, pairings, and prizing

  • Report required information to organized play platforms, where applicable

  • Manage event attendance, capacity, and safety

  • Promote store events, where permitted

Marketing and Promotions

With consent where required, we may use personal information to:

  • Send newsletters or promotional emails

  • Share information about new products, releases, sales, events, or community updates

  • Measure the effectiveness of promotions or advertising

  • Tailor content or offers to customer interests

You may unsubscribe from marketing emails at any time using the unsubscribe link in the email or by contacting us.

Even if you unsubscribe from marketing messages, we may still send transactional messages about orders, accounts, buylists, events, policy updates, or customer service matters.

Security, Fraud Prevention, and Policy Enforcement

We may use personal information to:

  • Detect and prevent fraud

  • Protect our website, accounts, staff, customers, and store

  • Investigate suspicious activity

  • Enforce order limits, event rules, buylist rules, and store policies

  • Respond to chargebacks, disputes, legal claims, or policy violations

Legal, Accounting, and Business Operations

We may use personal information to:

  • Comply with legal obligations

  • Maintain business, tax, and accounting records

  • Respond to lawful requests

  • Protect legal rights

  • Manage insurance, reporting, disputes, or investigations

  • Operate and improve the business

7. Consent

Fantasy Forged collects, uses, and discloses personal information with your consent, unless otherwise permitted or required by law.

Consent may be express, such as when you sign up for emails, submit a form, create an account, place an order, or submit a buylist.

Consent may also be implied where the purpose is reasonably clear from your actions, such as using your shipping address to deliver an order or using your email address to send an order confirmation.

You may withdraw consent where permitted by law by contacting us. Withdrawing consent may limit our ability to provide certain services, complete transactions, maintain accounts, process buylists, or respond to requests.

8. Cookies and Tracking Technologies

Fantasy Forged uses cookies and similar technologies to operate and improve our website.

Cookies may be used to:

  • Keep items in your cart

  • Support checkout

  • Remember account login status

  • Improve website performance

  • Understand how visitors use the site

  • Support analytics

  • Measure marketing effectiveness

  • Help detect fraud or misuse

Types of Cookies We May Use

Essential Cookies
Required for core website features such as cart, checkout, account login, and security.

Analytics Cookies
Help us understand traffic, page usage, and customer interaction so we can improve the website.

Marketing Cookies
May help us show relevant advertising, measure promotions, or understand campaign performance.

You can adjust cookie settings through your browser. Blocking or deleting cookies may affect website functionality, including cart, checkout, account access, and other features.

Our website may not respond to “Do Not Track” signals because there is no consistent industry standard for responding to those signals.

9. When We Share Personal Information

Fantasy Forged does not sell personal information.

We may share personal information only as reasonably needed for business, service, legal, or customer support purposes.

Service Providers

We may share personal information with service providers that help us operate the business, including:

  • E-commerce platforms

  • Payment processors

  • Shipping carriers

  • Fulfillment providers

  • IT and hosting providers

  • Analytics providers

  • Marketing platforms

  • Fraud prevention tools

  • Customer support tools

  • Accounting, legal, insurance, or professional advisors

  • Event or tournament software providers

Service providers are expected to use personal information only for the services they provide to Fantasy Forged or as otherwise permitted by law.

Shipping and Fulfillment

We may share order and delivery information with carriers and fulfillment providers so they can deliver your order, provide tracking, resolve shipping issues, or process claims.

Payment Processing

We may share information with payment providers to process payments, prevent fraud, handle chargebacks, and complete transactions.

Event and Organized Play Reporting

If you participate in events or organized play, we may share required event information with tournament software, game publishers, organized play programs, or event platforms where needed to run or report the event.

Legal and Safety Reasons

We may disclose personal information where we believe it is necessary to:

  • Comply with law

  • Respond to lawful requests, court orders, or legal processes

  • Enforce our Terms of Service or policies

  • Protect our rights, property, staff, customers, or community

  • Prevent fraud, theft, abuse, or illegal activity

  • Respond to emergencies or safety concerns

Business Transfers

If Fantasy Forged is involved in a merger, sale, financing, reorganization, transfer of assets, or similar business transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

10. International Processing and Service Providers

Fantasy Forged is located in Canada, but some service providers may process or store personal information outside Canada, including in the United States or other countries.

Privacy laws in those countries may differ from Canadian law.

When we use service providers outside Canada, we take reasonable steps to ensure personal information is handled appropriately, including through contractual, technical, and organizational safeguards where appropriate.

By using our services, you understand that your personal information may be processed outside your province, territory, or country of residence.

11. Data Retention

Fantasy Forged retains personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, or as required or permitted by law.

Retention periods may depend on:

  • Order history

  • Customer account status

  • Buylist records

  • Event records

  • Tax and accounting requirements

  • Customer service needs

  • Fraud prevention

  • Legal claims or disputes

  • Warranty, refund, or policy obligations

When personal information is no longer needed, we will delete, anonymize, or securely dispose of it where reasonable and appropriate.

12. Security Safeguards

Fantasy Forged uses reasonable technical, physical, and administrative safeguards to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

Safeguards may include:

  • Secure website connections where available

  • Password-protected systems

  • Access controls

  • Payment processing through third-party payment providers

  • Staff training and internal procedures

  • Limiting access to personal information based on business need

No system, website, or method of communication is completely secure. Please avoid sending sensitive personal information through unsecured channels.

If you believe your account or personal information has been compromised, contact us immediately at support@fantasyforged.ca.

13. Privacy Breaches

If Fantasy Forged becomes aware of a privacy breach involving personal information under our control, we will assess the situation and take appropriate steps.

Where required by law, we will notify affected individuals and report the breach to the appropriate privacy authority if the breach creates a real risk of significant harm.

14. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Ask whether we hold personal information about you

  • Request access to your personal information

  • Request correction of inaccurate or incomplete information

  • Withdraw consent, where consent is the basis for collection, use, or disclosure

  • Ask questions about how we handle personal information

  • Make a privacy complaint

To make a request, contact:

support@fantasyforged.ca

We may need to verify your identity before responding to a request.

We will respond within the time required by applicable law, or within a reasonable time where no specific timeline applies.

Some information may not be available for access, correction, deletion, or withdrawal where legal, security, fraud prevention, accounting, dispute, or operational requirements apply.

15. Marketing Preferences

You may unsubscribe from marketing emails by using the unsubscribe link in the message or by contacting us.

You may still receive non-marketing communications, including messages about:

  • Orders

  • Shipping

  • Pickup

  • Account activity

  • Buylists

  • Event registration

  • Customer support

  • Policy updates

  • Safety, fraud, or legal matters

16. Children and Minors

Fantasy Forged's website and services are intended for general audiences, but purchases, paid services, buylist payments, and account activity may require involvement of a parent or legal guardian where the customer is under the age of majority.

We do not knowingly collect personal information from children under 13 without appropriate consent.

If you believe a child has provided personal information to Fantasy Forged without appropriate consent, please contact us and we will review the issue.

17. Third-Party Websites and Links

Our website, emails, or social media may contain links to third-party websites or services that Fantasy Forged does not control.

We are not responsible for the privacy practices, content, policies, or security of third-party websites or services.

Please review the privacy policies of third-party websites before providing personal information to them.

18. Complaints and Questions

If you have questions, concerns, requests, or complaints about this Privacy Policy or our privacy practices, contact:

Fantasy Forged: Games and Collectibles Ltd.
Trade Name: Fantasy Forged
Email: support@fantasyforged.ca
Phone: 519-261-1993
Mail: 113 Broadway, Orangeville, ON, L9W 1K2, Canada

We will review privacy complaints and respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

19. Changes to This Privacy Policy

Fantasy Forged may update this Privacy Policy from time to time to reflect changes to our practices, services, technology, legal obligations, or business operations.

When we update this policy, we will update the “Last Updated” date at the top of the page.

If changes are material, we may provide additional notice where required or appropriate.

Your continued use of our services after an updated Privacy Policy is posted means you accept the updated policy.

20. Contact Information

Fantasy Forged: Games and Collectibles Ltd.
Trade Name: Fantasy Forged
Website: www.fantasyforged.ca
Email: support@fantasyforged.ca
Phone: 519-261-1993

Physical and Mailing Address:
Fantasy Forged
113 Broadway
Orangeville, ON
L9W 1K2
Canada