Last updated: 14 October 2026

The short version

• In-stock orders can be cancelled until they ship, for a 10% fee.
• Pre-orders, sealed or singles, can be cancelled until 48 hours before the release date, for a 15% fee. After that they are final.
• Orders we cancel are refunded in full with no fee.
• Pickup orders need to be collected within 30 days.

How to cancel

Email support@fantasyforged.ca as soon as you can, with your order number and the items you want to cancel. What counts is when your email reaches us: if it arrives before the order ships, the order is cancelled, even if our reply comes later. If we ship it anyway, we treat it as cancelled once it's back with us. We reply within 1 to 2 business days. If your email arrives after the order has shipped, our Refund Policy applies.

By placing an order you agree to the fees below.

In-stock orders

• You can cancel until the order ships or is picked up. An order counts as shipped once its shipping label is printed: by then it's packed and on its way to the courier. Most orders ship within 1 to 3 business days, so write quickly.
• The fee is 10% of the price of the cancelled items. For example, cancel $50.00 of items and we refund $45.00, plus the tax you paid on them and any shipping you paid.

Pre-orders

• Any pre-order, sealed or singles, can be cancelled until 48 hours before the official release date. After that it is final: release orders are being packed by then, and singles prices swing hard around release.
• The fee is 15% of the price of the cancelled items. For example, cancel a $100.00 pre-order and we refund $85.00, plus the tax you paid on it.
• Publishers and distributors set release dates and allocations, and both can change. If a release date moves, we email you the new date, and the 48-hour cutoff moves with it. If we receive less stock than we ordered, see "If we cancel your order" below.

Late orders

If an in-stock order hasn't shipped or been made ready for pickup within 30 days of the day you ordered, or a pre-order within 30 days of the release date shown when you ordered (or a later date you agreed to by email), you can cancel it for a full refund, with no fee, at any time until it ships.

Pickup orders

• Collect your order within 30 days of your ready-for-pickup email. Need longer? Email us before the 30 days are up.
• An order still uncollected after 30 days may be cancelled and refunded, less a 10% fee.
• Bring your order number and government-issued photo ID in the name on the order. We only look at it; we don't copy or keep it.

Unpaid orders

An order waiting for payment, such as an invoice we email you, is held for 7 days. After that we may cancel it. Nothing is charged for an unpaid order.

Purchase limits

Some products have a per-customer limit, shown in the product title or description. Singles are limited to two playsets unless the listing says otherwise: 8 copies for most games, and 6 for Yu-Gi-Oh!, Flesh and Blood, Star Wars: Unlimited and Riftbound.

If an order goes over a limit, we cancel the extra copies and refund them in full. If we see repeated attempts to get around a limit, such as several accounts, names, addresses or cards, we may cancel those orders in full and decline future orders.

Events

If we cancel an event, we refund your ticket in full. If you can't make it, email support@fantasyforged.ca or call +1 519 261 1993 before the event starts and we refund your ticket less a 10% fee. If you don't show up and haven't told us, there's no refund: your entry was counted toward the advertised prize support. If you're running late, tell event staff at least 15 minutes before the start, or your spot may go to someone else.

If we cancel your order

We may cancel an order if an item is out of stock, mispriced or listed in error, if our allocation is cut, if payment fails, if we suspect fraud, or if the order breaks our Terms of Service. When we do, we email you and refund the cancelled items, and any shipping we didn't use, in full. No fee applies.

Refunds

• Approved cancellations are refunded to your original payment method within 10 business days. If you cancel under a right the law gives you, such as a late order, we refund within 15 days of your email. Your bank may take a few more days to show it.
• The part paid with store credit comes back as store credit, and the part paid with a gift card goes back to that gift card.
• Fees are a share of the cancelled items' price only, never of tax or shipping.

Your rights

Nothing in this policy limits any right you have under Ontario or Canadian consumer protection law.

Contact

support@fantasyforged.ca · +1 519 261 1993 · Fantasy Forged, 113 Broadway, Orangeville, Ontario L9W 1K2 · Fantasy Forged is operated by Fantasy Forged: Cards and Collectibles LTD.

Related: Refund Policy · Shipping Policy · Terms of Service