Cancellation Policy

Last Updated: April 04, 2026

Overview

This Cancellation Policy explains how you can cancel orders placed with Fantasy Forged, including pre-orders, regular orders, and the fees that apply. Please read this policy carefully before placing your order.

Store Credit

Store Credit Usage

Store Credit issued by Fantasy Forged can be used to purchase anything in-store or on our website, except:

• Tournament entries
• Pre-orders

Store Credit and Sealed Products

When Store Credit is used to purchase Sealed Products (booster boxes, booster packs, etc.), sales tax (13% HST) will be added to the purchase as Store Credit functions as a discount, not as payment.

For more information about Store Credit, please see our Refund Policy.

Pre-Order Cancellations

Pre-Order Cancellation Terms

Pre-orders may be canceled subject to the following conditions and fees:

Sealed Product Pre-Orders

Sealed product pre-orders (booster boxes, booster packs, bundles, etc.) can be canceled at any time before shipping.

Cancellation Terms:

• Contact us at support@fantasyforged.ca to request cancellation
• All cancellations incur a 15% processing fee
• Refunds will be issued to your original payment method minus the processing fee
• No exceptions will be made to the processing fee

Example:

• Pre-order total: $100.00
• Processing fee (15%): $15.00
• Refund amount: $85.00

TCG Singles Pre-Orders

TCG singles pre-orders must be canceled within 48 hours of the product's official release date to be eligible for a refund.

Cancellation Terms:

• Cancellation requests must be submitted within 48 hours of the release date
• Contact us at support@fantasyforged.ca to request cancellation
• All cancellations incur a 15% processing fee
• Refunds will be issued to your original payment method minus the processing fee
• Cancellation requests received after 48 hours of release will not be accepted

Why This Policy Exists: TCG singles are subject to market price fluctuations. This policy prevents cancellations based on post-release market value changes and ensures fairness to all customers.

Pre-Order Cancellation Process

To cancel a pre-order:

1. Contact us immediately at support@fantasyforged.ca
2. Include in your email:
   • Your order number
   • Items you wish to cancel
   • Reason for cancellation (optional)
3. Wait for confirmation
   • We will confirm your cancellation and refund amount
4. Refund processing
   • Refunds are issued within 10 business days of cancellation approval

Pre-Order Cancellation Restrictions

We cannot accept cancellations for:

• TCG singles pre-orders after 48 hours of release
• Pre-orders that have already shipped
• Pre-orders where the product has been opened or used

Regular Order Cancellations

Canceling Regular Orders

Regular orders (non-pre-orders) can be canceled before shipping.

Cancellation Terms:

• Orders can be canceled before they have been shipped
• All cancellations incur a 15% restocking fee
• Contact us immediately at support@fantasyforged.ca to request cancellation
• Refunds will be issued to your original payment method minus the restocking fee

Example:

• Order total: $50.00
• Restocking fee (15%): $7.50
• Refund amount: $42.50

When You Cannot Cancel

We cannot accept cancellations for:

• Orders that have already shipped
• Orders marked as "out for delivery"
• Orders that have been delivered

If your order has already shipped, please see our Refund Policy for information about returns.

Regular Order Cancellation Process

To cancel a regular order:

1. Contact us immediately at support@fantasyforged.ca
2. Include in your email:
   • Your order number
   • Reason for cancellation (optional)
3. Act quickly
   • Orders are typically processed within 48-72 hours
4. Wait for confirmation
   • We will confirm whether your order can be canceled
5. Refund processing
   • Refunds are issued within 10 business days of cancellation approval

In-Store Pickup Order Cancellations

Uncollected Pickup Orders

In-store pickup orders not collected within 30 days will incur a 15% restocking fee.

Timeline:

1. Order is ready for pickup - you receive notification
2. 30-day collection window begins
3. After 30 days - 15% restocking fee is applied
4. Order may be canceled and refunded (minus restocking fee)

To avoid the restocking fee:

• Pick up your order within 30 days of the ready-for-pickup notification
• Contact us if you need an extension or wish to cancel before the 30-day period

Unpaid Orders

Payment Deadline

Unpaid orders must be paid within 7 days of the purchase date.

What Happens:

• Day 1-7: Order is held, awaiting payment
• Day 7: If unpaid, order is automatically canceled
• No refund is issued (as no payment was received)

To complete your order:

• Pay within 7 days of placing your order
• Contact us at support@fantasyforged.ca if you need assistance with payment

Order Limits & Cancellations

Player-First Order Limits

We are dedicated to providing a player-first experience. To prevent bulk purchasing that disadvantages our player community, we enforce quantity limits per individual card:

Maximum Quantities Per Card:

• 4 copies maximum: Magic: The Gathering, Lorcana, Pokémon, One Piece, and similar games
• 3 copies maximum: Yu-Gi-Oh!, Flesh and Blood, and similar games

These limits represent a standard "playset" as defined by each game's rules.

Enforcement & Cancellations

We reserve the right to:

• Cancel orders exceeding quantity limits
• Apply a 15% restocking fee to canceled orders that violate limits
• Refuse service to customers who repeatedly attempt to circumvent limits
• Cancel orders placed using multiple accounts to bypass limits

Limited sealed products have strict quantity limits. Any attempt to bypass these limits through multiple orders, accounts, or other means will result in order cancellation with the 15% restocking fee applied.

No exceptions will be made.

Cancellations by Fantasy Forged

When We May Cancel Your Order

We reserve the right to cancel any order for reasons including but not limited to:

Product or Pricing Issues:

• Product unavailability or stock errors
• Pricing errors or system glitches
• Product description errors

Order Integrity:

• Suspected fraud or unauthorized transactions
• Orders exceeding quantity limits
• Orders that appear to be placed by dealers, resellers, or bulk purchasers

Technical Issues:

• System malfunctions or errors
• Payment processing failures

Policy Violations:

• Violation of our Terms of Service or other policies
• Attempts to circumvent order limits or other restrictions

What Happens If We Cancel

If we cancel your order:

• We will notify you via email
• A full refund will be issued to your original payment method
• No cancellation or restocking fees will be charged (when we initiate the cancellation)
• Refunds are processed within 10 business days

Refund Processing

Refund Timeline

Once your cancellation is approved:

• Refunds are processed within 10 business days
• Refunds are issued to your original payment method
• The 15% processing/restocking fee is deducted from the refund amount

Refund Method

• Credit/Debit Card: Refunded to the card used for purchase
• PayPal: Refunded to your PayPal account
• Other payment methods: Refunded via the original payment method

Note: It may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your cancellation, please contact us at support@fantasyforged.ca.

What Is Refunded

Refunded:

• Product cost (minus 15% fee)
• Shipping costs (if order has not shipped)

Not Refunded:

• 15% processing/restocking fee
• Shipping costs (if order has already shipped)

Exceptions & Special Circumstances

Product Defects or Errors

If we made an error or sent you a defective product:

• No cancellation or restocking fees apply
• Full refund or replacement provided
• We cover return shipping costs

See our Refund Policy for more information about returns for defective or incorrect items.

Force Majeure Events

In the event of circumstances beyond our control (natural disasters, pandemics, supply chain disruptions, etc.):

• We may need to cancel pre-orders or regular orders
• Full refunds will be issued with no cancellation fees
• We will notify affected customers as soon as possible

Contact Us

If you need to cancel an order or have questions about our Cancellation Policy, please contact us:

Email: support@fantasyforged.ca

Address: Fantasy Forged: Games and Collectibles Ltd. 113 Broadway Orangeville, ON L9W 1K2 Canada

Response Time: We aim to respond to cancellation requests within 24-48 hours.

Related Policies

For more information, please review our related policies:

• Refund Policy
  • Returns, refunds, and exchanges
• Shipping Policy
  • Shipping methods, costs, and delivery
• Terms of Service
  • Complete terms and conditions
• Privacy Policy
  • How we handle your personal information